Frequently asked questions
Single supplement, transfers, pre- and post-tour nights, cancellation, minimum age, visas and pace
I'm a solo traveller, is there a single supplement?
Yes, there is a single supplement – if you’re travelling alone and you’d like to join our guaranteed departures, just select the single room option during the booking process. The system will automatically add the single supplement to your total price.
Are airport transfers included in this tour?
Airport arrival transfer is included in this tour. However, as most of our travellers decide to extend their trip within their own organisation, transfer to the airport at the end of the tour is not included in the overall price. If you would like us to organise a departure transfer on your behalf, you are welcome to book the departure transfer during the checkout process, or simply contact us.
Can you assist with pre or post tour accommodation?
Yes, we will easily arrange additional overnights upon your request. If you are looking to book only one additional night before, or after the tour, you are welcome to choose the option during the checkout process. If you are arriving few days before the tour departure or you would like to extend your stay after the tour end, get in touch with our agents, and they will help you with booking your pre or post tour accommodation at the same hotel as the one that is already booked for your stay.
What is cancellation policy?
In case of cancellation by the guest, refund policy will be applied by the terms stated in the list below. The guest is obligated to send official written cancellation notice. Given refund policy will be applied from the time of receiving the notification in writing. The shown refund amount represents a percentage of the total tour price. For cancellation up to 60 days before departure – 100% refund. For cancellation from 59 days till 46 days before departure – 90% refund. For cancellation from 45 days till 31 days before departure – 80% refund. For cancellation from 30 days till 16 days before departure – 70% refund. For cancellation from 15 days till 8 days before departure – 50% refund. For cancellation from 7 days till the day of departure – 0% refund. Beside all standard reasons, cancellation policy will also apply if tour participant cancel the tour with a reason that includes medical ground, visa issues, jury service etc.
Is there a minimum age requirement to join your tours?
To ensure the best experience for all guests, our tours are suitable for participants aged 12 and older. For families with younger children, we rather offer some of our excellent private family tours, tailored to provide an experience that kids genuinely enjoy.
How much walking is there, and how much free time?
We pride ourselves on attention to detail, ensuring every traveler’s needs are understood and met. Our personalized approach means each tour is carefully crafted for comfort and satisfaction. Whether adjusting the pace, fulfilling special requests, or curating unique experiences, we go the extra mile to make each journey unforgettable. Your comfort and happiness are our top priorities every step of the way.
Do I need a visa?
Many of the European Countries on our tours are part of the Schengen agreement which as a result has an extremely simple process for our travellers – if you require a visa to enter the Schengen area it will take you only one visa for the entire tour. It is really important to obtain multiple entries. Schengen Visa which will allow you to go through several countries. Please keep in mind that obtaining a visa can take up to several weeks in some countries.